Terms of Use

(a) “Account” means a registered user account created on the Website by providing personal details and credentials.

(b) “Consultation” means an online tele-consultation or in-person medical consultation conducted by a Registered In-House Practitioner on the Danes platform.

(c) “OTC Products” means over-the-counter wellness and hemp-based products that do not require a prescription.

(d) “Prescription” means a valid written order issued by a Registered In-House Practitioner licensed under the Indian Medical Council Act, 1956, or the National Commission for Allied and Healthcare Professions Act, 2021, authorising the supply of a Rx Product to a named patient.

(e) “Registered Practitioner” means a medical doctor or Ayurvedic practitioner holding a valid registration with the Medical Council of India, the Central Council of Indian Medicine, or the relevant State Medical Council, who is authorised to conduct tele-consultations under the Telemedicine Practice Guidelines, 2020 and who is registered as an In House Practitioner with Danes.

(f) “Registered In-House Practitioner” means a medical doctor or Ayurvedic practitioner holding a valid registration with the Medical Council of India, the Central Council of Indian Medicine, or the relevant State Medical Council, who is authorised to conduct tele-consultations under the Telemedicine Practice Guidelines, 2020 and who is registered as an In House Practitioner with Danes.

(g) “Rx Products” means prescription-only medicinal products including hemp and hemp-based Ayurvedic formulations that may only be purchased on the basis of a valid Prescription.

(h) “Services” means the Website, user account, tele-consultation facility, product catalogue, order management, and all associated features offered by Danes.

(i) “User”, “you”, or “your” means any person who accesses or uses the Website.

(a) Age. You must be 18 years of age or above to access, register on, or purchase any product from this Website. Persons below the age of 18 may access the Website only with the active supervision and written consent of a parent or legal guardian, who assumes full responsibility for all activities and purchases made under the account.

(b) Residency. You must be a resident of India. The Website may be accessible outside India but only Users located in India can purchase any products or do tele-consultation. Danes does not represent that the products listed on the Website are lawful or available for purchase in any other jurisdiction.

(c) Permitted use. You must not be accessing the Website for the purpose of purchasing products for resale, redistribution, or any commercial purpose without Danes' express prior written consent.

(a) Registration information. At the time of account creation, you will be required to provide your full name, mobile number, email address (to which a one-time password will be sent for verification), and shipping address. You may be asked to provide additional information at the time of consultation or purchase.

(b) Accuracy of information. You warrant that all information you provide during registration and at any subsequent stage is accurate, complete, and up to date. You agree to promptly update your account information if any details change. Danes shall not be liable for any error, loss, or harm arising from information that is inaccurate or out of date.

(c) Account security. You are solely responsible for maintaining the confidentiality of your account credentials including your mobile number, password, and OTP. You agree not to share your credentials with any third party. Any activity conducted under your account will be deemed to have been carried out by you, and you accept full responsibility for it.

(d) Unauthorised access. If you suspect any unauthorised access to your account, you must notify Danes immediately by writing to privacy@danes.in. Danes shall not be liable for any loss arising from unauthorised use of your account before you have notified us.

(e) Termination by Danes. Danes reserves the right to suspend or permanently terminate your account if you are found to have provided false information, violated these Terms, or engaged in any activity that is unlawful or harmful to Danes, other users, or third parties.

(f) Account deletion. You may request deletion of your account at any time by writing to support@danes.in. Upon deletion, your personal account data will be removed from Danes' active systems, subject to our legal obligation to retain certain records as described in our Privacy Policy.

(a) Medical history. Prior to your Consultation, you will be asked to complete a medical history questionnaire. You agree to provide accurate, complete, and honest responses to all questions. Danes' Registered In-House Practitioners will rely on the information you provide to assess your condition and make clinical recommendations. Providing false, incomplete, or misleading information may result in an incorrect assessment or inappropriate prescription, for which Danes and its practitioners shall bear no liability.

(b) Scope of consultation. A tele-consultation conducted through the Danes platform is a medical consultation for the purposes of the Telemedicine Guidelines. It constitutes a limited scope clinical interaction and is not a substitute for an in-person physical examination, emergency medical care, or specialist diagnostic services. Danes' practitioners may recommend an in-person consultation where clinically indicated.

(c) Mode of consultation. Tele-consultations are conducted by video call, voice call, or asynchronous messaging, as agreed between you and the Registered In-House Practitioner.

(d) Recording. Tele-consultations are not recorded by Danes by default. If a recording is to be made for clinical or safety purposes, you will be informed at the start of the session and your explicit consent will be obtained. You may decline recording without affecting your right to the Consultation.

(e) Genuine use. You agree to use the tele-consultation only for genuine medical purposes. You may not conduct a consultation on behalf of another person without disclosing this to the Registered In-House Practitioner. Where you are attending the consultation as the caregiver of a minor or incapacitated person, you must identify yourself and your relationship at the outset.

(f) Post-consultation records. Following your Consultation, a clinical note will be prepared by the Registered In-House Practitioner and retained in your medical records. If a Prescription is issued, a copy will be provided to you and retained by Danes in accordance with the Telemedicine Guidelines and the applicable retention requirements under Indian law.

(g) Consultation fees. Consultation fees, where applicable, are non-refundable once the Consultation has taken place. If a Consultation cannot be completed due to a technical failure on Danes' side, Danes will reschedule the Consultation or issue a credit at its discretion.

(h) Prescription limitations. The Telemedicine Guidelines impose restrictions on the categories of medicines that may be prescribed through tele-consultation. Danes' Registered In-House Practitioners will only prescribe medicines that are permissible under the Telemedicine Guidelines and applicable AYUSH regulations. Danes does not guarantee that any particular product will be prescribed following a Consultation.

(a) Regulatory status. Danes sells hemp and hemp-based Ayurvedic formulations that are manufactured and supplied in compliance with the Drugs and Cosmetics Act, 1940, AYUSH regulations, and applicable state drug licensing requirements. These products contain hemp-derived compounds and are formulated for therapeutic use under medical supervision.

(b) Personal use and NDPS Act. Hemp and hemp-based products prescribed by Danes are for your personal therapeutic use only. You agree not to misuse, share, resell, redistribute, or modify any such product in any manner. Any such conduct may constitute an offence under the Narcotic Drugs and Psychotropic Substances Act, 1985, and may result in criminal liability.

(c) Prescription compliance. The prescription of hemp-based medicinal products is subject to the limitations imposed by the Telemedicine Practice Guidelines, 2020 and applicable AYUSH and CDSCO guidelines. Danes' Registered In-House Practitioners will only prescribe products that are lawfully prescribable through telemedicine or in-person consultation under current regulations.

(d) Drug interactions. Hemp and hemp-based products may interact with other medications, including blood-thinning medications, antidepressants, and cardiac medications. You must disclose all current medications and medical conditions to the Registered In-House Practitioner before the product is prescribed. Danes and its practitioners shall not be liable for any adverse interaction arising from your failure to disclose.

(e) Therapeutic claims. The therapeutic claims made by Danes in relation to its products are based on Ayurvedic principles and available clinical evidence. They have not necessarily been evaluated or approved by CDSCO or any other drug regulatory authority for the specific indications described. You are advised to consult your treating physician before using any Danes product alongside conventional medication.

(f) No export. Danes does not export its products outside India. Carrying hemp or hemp-based products across international borders may be unlawful in the relevant jurisdiction and may violate the NDPS Act in India. Danes disclaims all liability for any consequences arising from a customer's attempt to transport such products internationally.

(a) Upload, transmit, or share any forged, altered, or fraudulent prescription or medical document.

(b) Impersonate any person, including a medical practitioner or Danes employee, or misrepresent your identity or age.

(c) Access the Website for the purpose of reselling, redistributing, or commercially exploiting Danes' products without express written authorisation.

(d) Use the Website in any manner that violates any applicable Indian law or regulation, including the Information Technology Act, 2000, the Drugs and Cosmetics Act, 1940, the NDPS Act, 1985, and the Consumer Protection Act, 2019.

(e) Attempt to gain unauthorised access to any part of the Website, another user's account, or Danes' systems or servers.

(f) Upload or transmit any virus, malware, or other harmful code through the Website.

(g) Scrape, harvest, or systematically extract data from the Website without Danes' prior written consent.

(h) Use the tele-consultation service for any purpose other than a genuine medical consultation for yourself or a person in your care.

(i) Engage in any conduct that is abusive, defamatory, or threatening toward Danes' staff, doctors, or other users.

(a) Governing law. These Terms are governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Drugs and Cosmetics Act, 1940, and the DPDP Act, 2023. Subject to clause 17(b) the Parties agree to submit to the exclusive jurisdiction of the courts at Bangalore, India, in respect of any dispute arising out of or in connection with these Terms.

(b) Dispute resolution. In the event of any dispute arising out of or in connection with these Terms, the parties will first attempt to resolve the dispute through good-faith negotiation. If the Parties are unable to settle any dispute, claim or controversy arising out of or relating to this Agreement within 15 days of the dispute arising then any dispute or any issues pertaining to the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, shall be determined in accordance with the Arbitration and Conciliation Act 1996 along with all amendments.

(c) Arbitration Seat & Language. Parties shall mutually appoint a sole arbitrator. The sole arbitrator may conduct the arbitration proceedings. The seat and venue of such arbitration shall be Bangalore, India. The governing law of the Agreement shall be the substantive law of India. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the Parties.

(d) Interim Relief. The Parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with the Terms.

(e) Consumer rights preserved. Nothing in this clause prevents you from approaching the appropriate consumer forum under the Consumer Protection Act, 2019, or the Data Protection Board of India under the DPDP Act, 2023.

(a) Severability. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision will be severed from these Terms and the remaining provisions will continue in full force and effect.

(b) Waiver. Any failure by Danes to enforce any provision of these Terms shall not constitute a waiver of that provision or of Danes' right to enforce it in the future.

(c) Entire agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Danes with respect to your use of the Website and Services, and supersede all prior agreements, understandings, or representations relating to the same subject matter.

(d) Assignment. You shall not assign or transfer any rights or obligations under these Terms without Danes' prior written consent. Danes may assign its rights and obligations under these Terms to any successor entity in the event of a restructuring, merger, or change of ownership.